Edinburgh Taxi FAQ 

Click the “Book Ride” button and enter your trip details to see an estimated fare. If you’re happy with it, you can send your booking request directly from that page via WhatsApp or email. We’ll then reply to confirm availability, final price and payment details, and send your booking confirmation.If you have special requirements, you can also contact us by WhatsApp, email or phone and we’ll get back to you as soon as possible.

We’re based in Edinburgh and cover local journeys around the city, airport transfers, and longer trips across the UK. If you’re not sure whether we can cover your journey, please contact us with your trip details.

We accept most major payment methods, including Visa, Mastercard, American Express and debit cards, as well as Google Pay and Apple Pay. Full payment details and a secure payment link will be sent to you to secure your booking after we’ve checked availability and confirmed your final price.

Yes. We can provide one‑way, return and multi‑stop journeys. If you need a return transfer, please include your return date, time and pickup address when you book, or mention that you’d like a return journey in your WhatsApp or email message. We’ll confirm both trips together, along with the total price and payment details.

If you’re travelling to or from Airports, we recommend adding your flight number and airline when you book. This helps us track your flight, adjust for delays where possible and plan your pickup time more accurately. If you don’t have the details to hand, you can still send your booking request and share the flight information with us later by WhatsApp or email.

For airport transfers, we usually need at least 24 hours’ notice so we can plan your journey and driver.If you need a last‑minute airport transfer, please contact us on WhatsApp or by email and we’ll do our best to help, depending on availability.

If your flight is delayed, don’t worry – we monitor flight times where possible and adjust your pickup time when we can. After your flight lands, your driver will contact you using the contact details you gave us when you booked to let you know they are on-site and will meet you. They will request you to call or message them as soon as you have collected your baggage and cleared customs and walking towards the pick-up and drop-off zone. This helps us make sure your driver arrives at the meeting point at the right time for you.

If you’re delayed at baggage claim or customs, your booking includes a complimentary 60‑minute waiting period from the exact time your flight lands. After your flight lands, your driver will contact you using the contact details you gave us when you booked to let you know they are on-site and will meet you. They will request you to call or message them as soon as you have collected your baggage and cleared customs and walking towards the pick-up and drop-off zone. This helps us make sure your driver arrives at the meeting point at the right time for you.If you need more than 60 minutes of waiting time, you can request an extra 1 hour of waiting for a fixed fee of £20. If you do not contact or meet your driver within the agreed waiting time, this may be treated as a missed pickup and charged at the full booking rate, as set out in our Terms & Conditions.

Your driver will contact you after you have landed and will meet you at the pick-up and drop off zone multi-storey carpark building ground floor. Step-by-Step Directions from Arrivals:Exit the Terminal: Once you clear customs and baggage reclaim, exit the terminal building through the main front doors.Cross the Plaza: Walk straight ahead across the outdoor pedestrian plaza.Enter the Car Park: Walk directly into the Ground Floor of the Multi-Storey Car Park located straight ahead of you.

If you can’t find your driver at the pickup point, please call or WhatsApp your driver as soon as possible.

Our drivers are experienced, licensed professionals who provide a reliable, courteous service to make your journey as smooth and stress‑free as possible.

We use comfortable, well‑maintained private hire vehicles suitable for solo travellers, couples, families, professionals and small groups. For most journeys we offer a standard 4‑seater saloon, and for larger groups we provide a 6‑seater minivan. We also offer a luxury transfer service which ideal for business travellers, VIP guests and special occasions. If you’re unsure which option is best for your group size and luggage, just tell us your passenger and bag details when you book and we’ll recommend the right vehicle.

Our standard saloon is suitable for up to 4 passengers with around 2 large suitcases and 2 pieces of hand luggage. Our 6‑seater minivan is better for larger groups and up to 6 passengers and can take up to 4 large suitcases and 4 pieces of hand luggage. Our luxury vehicles are suitable for up to 4 passengers with around 2 large suitcases and 2 pieces of hand luggage.If you’re travelling with extra‑large items or special equipment (such as golf clubs, skis, prams or bulky bags), please let us know when you book so we can make sure we send the right vehicle.

Yes, child seats can be provided on request. Please tell us the number and type of seats you need (baby, toddler or booster) and the age of each child when you send your booking request. We’ll confirm availability and any extra charge in your booking confirmation message.

Our Meet & Greet service means your driver will meet you inside the terminal at Edinburgh Airport, holding a sign with your name. They’ll help guide you to the vehicle and assist with luggage where possible. You can add Meet & Greet when you book your airport transfer, and the fixed fee will be included in your final price.

Your booking already includes a complimentary 60‑minute waiting period from the time your flight lands. If you expect longer delays at baggage claim or customs, you can add the “Extra 1 hour waiting at the airport” option when you book. This gives you an additional paid hour of waiting time at the airport and helps make sure your driver is available for you even if things take longer than expected.

For airport transfers, long‑distance journeys and group bookings, please cancel at least 24 hours before your pickup time to avoid charges and be eligible for a refund. For everyday local rides, please cancel at least 1 hour in advance. Late cancellations or no‑shows may be charged in full, as set out in our Terms & Conditions.

Yes. We value our regular customers, and we may be able to offer discounts on certain journeys. Please contact us with your trip details, and we’ll let you know what we can offer.