Terms and Conditions of Service
These Terms and Conditions function as a transparent overview of the operating procedures at Edinburgh Direct Transfers. They outline our reservation process, cancellation protocols, refund eligibility, flight tracking policies, and the obligations of our passengers. By securing a booking, you consent to these established guidelines created to maintain high standards of safety and reliability for all clients.
1. Introduction
These Terms and Conditions apply to all transportation services arranged through Edinburgh Direct Transfers ("the Company", "we", "us", "our"). By completing a reservation, you accept and agree to adhere to the following operational policies.
2. Scope of Service
We deliver expert, pre-arranged private hire transportation, with a focus on:
- Local transit solutions within Edinburgh and the surrounding regions
- Specialized Edinburgh Airport transfer services
- Long-distance travel across the United Kingdom
Service provision is always dependent on fleet availability and driver rotas.
3. Reservations and WhatsApp Confirmation
- To start your booking, submit a request via our 'Book Ride' page, WhatsApp, or email. We will then provide a price estimate and check our availability. If you wish to proceed and we have a vehicle ready, we will send you a secure payment link. Your booking is only confirmed once we receive your payment. After payment is successful, we will send you a final booking confirmation via WhatsApp or email. Please ensure your contact details are accurate so we can successfully finalize your travel arrangements and verify all pickup and destination information.
4. Cancellation and Refund Policy
- To get a full refund, you must send a cancel notice in writing via WhatsApp or email. For all airport transfers, long-distance trips outside of Edinburgh/Lothian, or group bookings with several cars, give us at least 24 hours' notice. For normal local trips inside Edinburgh and the Bypass, please cancel at least 1 hour before your pickup time. If you do not send your cancellation in writing by these deadlines or you do not show up for your ride, you will be charged the full booking price. We cannot provide any refunds for late cancellations or no-shows once these timelines pass.
5. Delays and Waiting Periods
- We monitor flight statuses where possible to adjust for delays. All airport pickups include 60 minutes of complimentary waiting time from the moment your flight lands. Customers have the option to add one additional hour of paid waiting time if required. For non-airport collections, a failure to arrive at the scheduled time may result in additional charges or the booking being treated as a non-refundable no-show.
6. Passenger Obligations
- Book collections with ample time to account for traffic congestion, weather problems, and airline check-in deadlines.
- Provide accurate contact details to facilitate effective communication.
- Confirm that every passenger uses a seatbelt in accordance with UK legal requirements.
- Maintain control of personal effects. Although we will try to help locate lost property, we bear no responsibility for items left inside our vehicles.
7. Payment and Link Security
- We accept most major payment methods, including Visa, Mastercard, American Express and debit cards, as well as Google Pay and Apple Pay. Full payment details and a secure payment link will be sent to you to secure your booking after we’ve checked availability and confirmed your final price.
8. Limitation of Liability
- While we prioritize punctuality and safety, travel times can be influenced by external variables like traffic, construction, or extreme weather.
- Edinburgh Direct Transfers is not responsible for consequential losses—such as missed flights, train connections, or meetings—stemming from delays outside of our control.
- Our total financial liability for any specific claim is limited to the total amount paid for the booking in question.
9. Contact Information
If you have questions regarding these terms or your travel plans, please contact us through our website, WhatsApp, or telephone. We strive to provide timely responses to all client inquiries.
Email: contact@edinburghdirecttransfers.co.uk
Support: Available 24/7 via WhatsApp